Managed IT and support
An IT service to support your teams day after day
Smart IT takes on user support and oversight of your IT environment. You have a single contact for everyday requests, equipment maintenance and preparing what comes next.
The services offered
Support for your people
Handling requests about workstations, applications and access, on the terms agreed.
Equipment maintenance
Monitoring of the estate, updates and handling of identified faults.
Account management
Preparing arrivals, changing permissions and closing access when people leave.
Oversight of your environment
Regular reviews of needs, equipment and changes to plan for.
A fee defined according to your environment
The amount depends on the number of users, the equipment covered and the level of support chosen. The proposal sets out the services included, the coverage hours and the conditions for intervention. Projects, hardware and licences may be quoted separately.
An organised transition
We prepare the inventory, the recovery of access and documentation, and the start-up schedule. Work is planned to limit interruptions and to keep your teams informed.
Frequently asked questions
Yes. Support can cover a specific area or a single project. If you have an IT team, we agree with them how the work is divided.
The proposal takes account of users, equipment and the services chosen. It separates ongoing support from projects, hardware and licences, which are billed separately.
The transition starts with an inventory of tools, access and available documentation. A schedule is agreed with you and, where possible, with your current provider, so interruptions stay limited.
Other services
Identify your IT priorities
A 45-minute remote conversation to review your situation and suggest a next step, with no commitment.